Change in Patient Satisfaction With Care Among Patients Undergoing Health Care Coach Support as Assessed by Consumer Assessment of Healthcare Providers and Systems-G.
Health Care Coach Support in Reducing Acute Care Use and Cost in Patients With Cancer · Source last updated 2025-01-24
Results reported by the registry submitting party. Population, time horizon, units and missing values must be read together.
Measure
COUNT_OF_PARTICIPANTS
Unit
Participants
Interval / dispersion
Not reported
Time frame
Change in patient satisfaction with care from baseline to 6 and 12 months
What was measured
Each patient will receive a satisfaction with care survey (The Consumer Assessment of Healthcare Providers and Systems-G) at baseline, 6 months, and 12 months.
Overall Health and Overall Mental or Emotional health was assessed using the Consumer Assessment of Health Care Providers and Systems-Clinician and Group Survey version 2.0 (cite) questions #26, which measured rating of overall health with responses, "excellent," "very good," "fair," or "poor." Questions were assessed with responses "never", "sometimes," "usually," or "always," or care rated as "worst," "fair," good", or "best." Results are expressed as proportion of participants who responded "always", or "best care."
Analysis population: Participants who completed the survey at each respective time point are included in the analysis.
Groups in this outcome
Arm A (Usual Care)
Patients receive usual care.
Best Practice: Receive usual care
Laboratory Biomarker Analysis: Correlative studies
Survey Administration: Ancillary studies
Arm B (Health Care Coach Support)
Patients undergo health care coach support with a baseline introduction (either telephonic or in-person) of the program followed by a visit (telephonic or in-person) with the health care coach after the first oncology appointment to discuss goals of care. The health care coach will contact patient based on patients' ongoing needs (weekly to monthly) and will conduct symptom assessments based on patients' treatment plans and symptoms.
Laboratory Biomarker Analysis: Correlative studies
Supportive Care: Undergo health care coach support
Survey Administration: Ancillary studies
Group identifiers and denominators belong to this outcome only. They may differ in another outcome or in safety reporting.
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
47
Arm B (Health Care Coach Support)
64
Reported measurements
Baseline: How often did you get an answer to your medical question the same day during office hours?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
28
Arm B (Health Care Coach Support)
32
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
22
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
22
Not reported
Not reported
Not reported
Not reported
6 Month: How often did you get an answer to your medical question the same day during office hours?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
27
Arm B (Health Care Coach Support)
34
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
21
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
34
Not reported
Not reported
Not reported
Not reported
12 Month: How often did you get an answer to your medical question the same day during office hours?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
20
Arm B (Health Care Coach Support)
21
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
15
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
17
Not reported
Not reported
Not reported
Not reported
Baseline: How often did you get an answer to your medical question the same day after office hours?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
18
Arm B (Health Care Coach Support)
12
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
11
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
9
Not reported
Not reported
Not reported
Not reported
6 Month: How often did you get an answer to your medical question the same day after office hours?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
13
Arm B (Health Care Coach Support)
13
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
9
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
13
Not reported
Not reported
Not reported
Not reported
12 Month : How often did you get an answer to your medical question the same day after office hours?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
8
Arm B (Health Care Coach Support)
11
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
6
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
10
Not reported
Not reported
Not reported
Not reported
Baseline: How often did your provider team explain things in a way that was easy to understand?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
47
Arm B (Health Care Coach Support)
51
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
34
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
38
Not reported
Not reported
Not reported
Not reported
6 Month : How often did your provider team explain things in a way that was easy to understand?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
35
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
42
Not reported
Not reported
Not reported
Not reported
12 Month: How often did your provider team explain things in a way that was easy to understand?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
29
Arm B (Health Care Coach Support)
28
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
27
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
24
Not reported
Not reported
Not reported
Not reported
Baseline: How often did this provider's team listen carefully to you?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
47
Arm B (Health Care Coach Support)
51
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
40
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
46
Not reported
Not reported
Not reported
Not reported
6 Month: How often did this provider's team listen carefully to you?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
37
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
42
Not reported
Not reported
Not reported
Not reported
12 Month: How often did this provider's team listen carefully to you?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
30
Arm B (Health Care Coach Support)
28
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
28
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
26
Not reported
Not reported
Not reported
Not reported
Baseline: How often did this provider's team show respect for what you had to say?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
47
Arm B (Health Care Coach Support)
51
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
42
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
47
Not reported
Not reported
Not reported
Not reported
6 Month: How often did this provider's team show respect for what you had to say?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
38
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
43
Not reported
Not reported
Not reported
Not reported
12 Month: How often did this provider's team show respect for what you had to say?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
30
Arm B (Health Care Coach Support)
64
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
30
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
28
Not reported
Not reported
Not reported
Not reported
Baseline: How often did this provider's team spend enough time with you?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
46
Arm B (Health Care Coach Support)
51
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
40
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
41
Not reported
Not reported
Not reported
Not reported
6 Month: How often did this provider's team spend enough time with you?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
40
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
44
Not reported
Not reported
Not reported
Not reported
12 Month: How often did this provider's team spend enough time with you?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
30
Arm B (Health Care Coach Support)
28
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
30
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
28
Not reported
Not reported
Not reported
Not reported
Baseline: How often did your provider's office follow up to give you the results of a test?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
43
Arm B (Health Care Coach Support)
50
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
37
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
39
Not reported
Not reported
Not reported
Not reported
6 Month: How often did your provider's office follow up to give you the results of a test?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
39
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
35
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
38
Not reported
Not reported
Not reported
Not reported
12 Month: How often did your provider's office follow up to give you the results of a test?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
30
Arm B (Health Care Coach Support)
28
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
28
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
24
Not reported
Not reported
Not reported
Not reported
Baseline: I am satisfied with the care I received at St. Joseph Heritage Health Care?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
47
Arm B (Health Care Coach Support)
51
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
47
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
50
Not reported
Not reported
Not reported
Not reported
6 Month: I am satisfied with the care I received at St. Joseph Heritage Health Care?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
40
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
44
Not reported
Not reported
Not reported
Not reported
12 Month: I am satisfied with the care I received at St. Joseph Heritage Health Care?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
30
Arm B (Health Care Coach Support)
28
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
27
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
28
Not reported
Not reported
Not reported
Not reported
Baseline: Received the best care?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
46
Arm B (Health Care Coach Support)
52
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
30
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
37
Not reported
Not reported
Not reported
Not reported
6 Month: Received the best care?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
27
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
33
Not reported
Not reported
Not reported
Not reported
12 Month: Received the best care?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
30
Arm B (Health Care Coach Support)
28
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
21
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
22
Not reported
Not reported
Not reported
Not reported
Baseline: In general, how would you rate your overall health?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
46
Arm B (Health Care Coach Support)
52
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
12
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
12
Not reported
Not reported
Not reported
Not reported
6 Month: In general, how would you rate your overall health?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
10
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
12
Not reported
Not reported
Not reported
Not reported
12 Month: In general, how would you rate your overall health?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
30
Arm B (Health Care Coach Support)
28
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
9
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
9
Not reported
Not reported
Not reported
Not reported
Baseline: In general, how would you rate your overall mental or emotional health?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
46
Arm B (Health Care Coach Support)
52
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
31
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
34
Not reported
Not reported
Not reported
Not reported
6 Month: In general, how would you rate your overall mental or emotional health?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
41
Arm B (Health Care Coach Support)
44
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
13
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
28
Not reported
Not reported
Not reported
Not reported
12 Month: In general, how would you rate your overall mental or emotional health?
Analysis denominator · Participants
Group
Source count
Arm A (Usual Care)
31
Arm B (Health Care Coach Support)
29
Values in Participants · Interval/dispersion: Not reported
Group
Value
Spread
Lower
Upper
Comment
Arm A (Usual Care)
9
Not reported
Not reported
Not reported
Not reported
Arm B (Health Care Coach Support)
18
Not reported
Not reported
Not reported
Not reported
Complete source fields
classes
categories
measurements
group Id
OG000
value
22
group Id
OG001
value
22
denoms
counts
group Id
OG000
value
28
group Id
OG001
value
32
units
Participants
title
Baseline: How often did you get an answer to your medical question the same day during office hours?
categories
measurements
group Id
OG000
value
21
group Id
OG001
value
34
denoms
counts
group Id
OG000
value
27
group Id
OG001
value
34
units
Participants
title
6 Month: How often did you get an answer to your medical question the same day during office hours?
categories
measurements
group Id
OG000
value
15
group Id
OG001
value
17
denoms
counts
group Id
OG000
value
20
group Id
OG001
value
21
units
Participants
title
12 Month: How often did you get an answer to your medical question the same day during office hours?
categories
measurements
group Id
OG000
value
11
group Id
OG001
value
9
denoms
counts
group Id
OG000
value
18
group Id
OG001
value
12
units
Participants
title
Baseline: How often did you get an answer to your medical question the same day after office hours?
categories
measurements
group Id
OG000
value
9
group Id
OG001
value
13
denoms
counts
group Id
OG000
value
13
group Id
OG001
value
13
units
Participants
title
6 Month: How often did you get an answer to your medical question the same day after office hours?
categories
measurements
group Id
OG000
value
6
group Id
OG001
value
10
denoms
counts
group Id
OG000
value
8
group Id
OG001
value
11
units
Participants
title
12 Month : How often did you get an answer to your medical question the same day after office hours?
categories
measurements
group Id
OG000
value
34
group Id
OG001
value
38
denoms
counts
group Id
OG000
value
47
group Id
OG001
value
51
units
Participants
title
Baseline: How often did your provider team explain things in a way that was easy to understand?
categories
measurements
group Id
OG000
value
35
group Id
OG001
value
42
denoms
counts
group Id
OG000
value
41
group Id
OG001
value
44
units
Participants
title
6 Month : How often did your provider team explain things in a way that was easy to understand?
categories
measurements
group Id
OG000
value
27
group Id
OG001
value
24
denoms
counts
group Id
OG000
value
29
group Id
OG001
value
28
units
Participants
title
12 Month: How often did your provider team explain things in a way that was easy to understand?
categories
measurements
group Id
OG000
value
40
group Id
OG001
value
46
denoms
counts
group Id
OG000
value
47
group Id
OG001
value
51
units
Participants
title
Baseline: How often did this provider's team listen carefully to you?
categories
measurements
group Id
OG000
value
37
group Id
OG001
value
42
denoms
counts
group Id
OG000
value
41
group Id
OG001
value
44
units
Participants
title
6 Month: How often did this provider's team listen carefully to you?
categories
measurements
group Id
OG000
value
28
group Id
OG001
value
26
denoms
counts
group Id
OG000
value
30
group Id
OG001
value
28
units
Participants
title
12 Month: How often did this provider's team listen carefully to you?
denoms
counts
group Id
OG000
value
47
group Id
OG001
value
64
units
Participants
description
Each patient will receive a satisfaction with care survey (The Consumer Assessment of Healthcare Providers and Systems-G) at baseline, 6 months, and 12 months.
Overall Health and Overall Mental or Emotional health was assessed using the Consumer Assessment of Health Care Providers and Systems-Clinician and Group Survey version 2.0 (cite) questions #26, which measured rating of overall health with responses, "excellent," "very good," "fair," or "poor." Questions were assessed with responses "never", "sometimes," "usually," or "always," or care rated as "worst," "fair," good", or "best." Results are expressed as proportion of participants who responded "always", or "best care."
groups
description
Patients receive usual care.
Best Practice: Receive usual care
Laboratory Biomarker Analysis: Correlative studies
Survey Administration: Ancillary studies
id
OG000
title
Arm A (Usual Care)
description
Patients undergo health care coach support with a baseline introduction (either telephonic or in-person) of the program followed by a visit (telephonic or in-person) with the health care coach after the first oncology appointment to discuss goals of care. The health care coach will contact patient based on patients' ongoing needs (weekly to monthly) and will conduct symptom assessments based on patients' treatment plans and symptoms.
Laboratory Biomarker Analysis: Correlative studies
Supportive Care: Undergo health care coach support
Survey Administration: Ancillary studies
id
OG001
title
Arm B (Health Care Coach Support)
param Type
COUNT_OF_PARTICIPANTS
population Description
Participants who completed the survey at each respective time point are included in the analysis.
reporting Status
POSTED
time Frame
Change in patient satisfaction with care from baseline to 6 and 12 months
title
Change in Patient Satisfaction With Care Among Patients Undergoing Health Care Coach Support as Assessed by Consumer Assessment of Healthcare Providers and Systems-G.
Triangle