Bring your Duke Health records into Triangle.

How to bring Duke records into Triangle

Status labels you may see: Connect, Request, Connected, Running, Partial, Complete, Reconnect. No scheduled sync.

1. Sign in and choose the person

   The grant is for that person and Duke Health, not every portal login you have.

2. Settings → Connections, then Duke

   Triangle connects to MyChart at 100,000 Epic care locations. If Duke shows Connect, it is switched on for your account. If it shows Request, it is not yet.

3. Sign in on Duke Health’s own page

   Connect opens Duke Health’s own sign-in page. You sign in with your My Duke Health account and approve access there, so Triangle does not see that password. A Triangle account is not a My Duke Health login.

4. Choose categories and start the import

   You start it, and records usually arrive in under 5 minutes. Triangle saves the source records and where each item came from. New vitals can show under Measurements. Other records go to Records.

5. If it shows Request

   Leave a request, and Triangle can notify you when Duke becomes available. Until then, or if Duke is not listed at all, save files from Duke’s portal and upload them.

6. Read the status

   Connected is authorization only. Partial means some records arrived. Complete covers that run, for the categories you chose, within what Duke Health sent. Reconnect means approve access again. There is no scheduled sync.

What a Duke import can include

Triangle’s Epic import covers the patient profile, visits, problems and diagnoses, allergies, medication orders, lab results, vital signs, diagnostic reports, immunizations, procedures, and clinical documents. What arrives depends on Duke Health, your permissions, and import limits. Messages and billing are not this import.

• Medication orders are not proof you take that medicine now.
• Records Duke Health does not send are still missing when a status says Complete.

The account you need

You need a Triangle account that can add records for that person, then My Duke Health’s own authorization. Duke Health’s public name is My Duke Health, the new name for Duke MyChart. Epic, MyChart, and Duke Health do not endorse Triangle. Another hospital is a separate connection.

Connected is not imported

A connection stores access. It is not a finished import, a complete history, or clinical accuracy. There is no scheduled sync. Disconnecting does not delete records already saved.

If Duke shows Request

Then Duke is not switched on for your account yet. A request does not open My Duke Health or retrieve records, and it is not a HIPAA request. Triangle can notify you when it becomes available. For a formal copy, contact Duke Health.

How do I sign up for and sign in to My Duke Health?

Duke Health says My Duke Health is the new name for Duke MyChart, and that it uses the foundation of MyChart. You can sign up online, follow Duke’s step-by-step guide, or ask at your next visit; an activation code lets you sign up on the My Duke Health site. Existing users keep their login.

Duke Customer Service is 919-620-4555 or 800-782-6945, 8 a.m. to 5 p.m. ET on Monday, Tuesday, Wednesday and Friday, and 8 a.m. to 4 p.m. ET on Thursday.

These steps come from Duke Health’s own pages, checked 4 November 2026. If Duke Health’s pages say something different, Duke Health’s pages are current.

Can I see records from other hospitals in My Duke Health?

Duke’s My Duke Health FAQ mentions connections to other healthcare organizations.

Epic says linking depends on the provider’s version of Epic and on both organizations taking part, and that the starting point is the Link My Accounts page in MyChart. That link lives inside MyChart. In Triangle, another hospital is still a separate connection.

Can an app get my Duke records without my password?

Epic says an app you share with never sees your MyChart username or password, because you log in on your healthcare organization’s own secure login page. You then choose which types of information to share and for how long, and confirm. Epic says Linked Apps and Devices in MyChart shows each app and when its access ends, and "Stop sharing" removes one.

ONC says the choice of app is yours. ONC also says you need to make sure the third party’s policies and data practices meet your expectations, especially because once this data is outside your health care provider’s hands it will not be covered by HIPAA.

What this does not promise

• Not every hospital, and not every Duke name in the directory.
• Not a complete history, and not an instant import.
• No scheduled sync.
• No Epic, MyChart, or Duke Health endorsement.
• A finished import is not clinical accuracy.
• Medication orders are not current use.
• Disconnecting does not delete saved records.

Other ways to add records

• Participating providers

  A different consent flow in Connections. It can return nothing. It is not a My Duke Health login.

• Medicare claims

  Billed services from Medicare.gov, not Duke visit notes. Not on every account.

  Medicare Blue Button

• Files you already have

  Upload what you saved from My Duke Health. Not every file can be read.

Related reading

• Patient portal vs full medical record

  What a portal shows, and what a formal request can add.

• Caregiver access to medical records

  Connecting for someone else.

• Getting your medical records

  Ask Duke Health for a copy this import does not include.

• Your HIPAA right of access

  A Triangle request is not that complaint.

• Sharing records with a new doctor

  Separate from this Duke connection.

Where the portal name comes from

• Duke Health: My Duke Health

  Public page from the health system, checked 4 November 2026. Not an endorsement of Triangle.

• Duke Health: FAQs about My Duke Health

  Public page from the health system, checked 4 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): I have two or more MyChart accounts from different organizations. Can I link them together?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): How do I give an app access to my health information or my family member’s health information?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): What do I need to know about security and sharing my health information?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): How do I see which apps have access to my health information?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• ONC: Power to the Patient: Our Record, Our Right, Our Choice

  Public page from ONC (HealthIT.gov), checked 2 November 2026. Not an endorsement of Triangle.