Bring your City of Hope records into Triangle.

How to bring City of Hope records into Triangle

Status labels you may see: Connect, Request, Connected, Running, Partial, Complete, Reconnect. No scheduled sync.

1. Sign in and choose the person

   The grant is for that person and City of Hope, not every portal login you have.

2. Settings → Connections, then City of Hope

   Triangle connects to MyChart at 100,000 Epic care locations. If City of Hope shows Connect, it is switched on for your account. If it shows Request, it is not yet.

3. Sign in on City of Hope’s own page

   Connect opens City of Hope’s own sign-in page. You sign in with your MyCityofHope account and approve access there, so Triangle does not see that password. A Triangle account is not a MyCityofHope login.

4. Choose categories and start the import

   You start it, and records usually arrive in under 5 minutes. Triangle saves the source records and where each item came from. New vitals can show under Measurements. Other records go to Records.

5. If it shows Request

   Leave a request, and Triangle can notify you when City of Hope becomes available. Until then, or if City of Hope is not listed at all, save files from City of Hope’s portal and upload them.

6. Read the status

   Connected is authorization only. Partial means some records arrived. Complete covers that run, for the categories you chose, within what City of Hope sent. Reconnect means approve access again. There is no scheduled sync.

What a City of Hope import can include

Triangle’s Epic import covers the patient profile, visits, problems and diagnoses, allergies, medication orders, lab results, vital signs, diagnostic reports, immunizations, procedures, and clinical documents. What arrives depends on City of Hope, your permissions, and import limits. Messages and billing are not this import.

• Medication orders are not proof you take that medicine now.
• Records City of Hope does not send are still missing when a status says Complete.

The account you need

You need a Triangle account that can add records for that person, then MyCityofHope’s own authorization. City of Hope’s portal is MyCityofHope, and its footer says MyChart is licensed from Epic. Epic, MyChart, and City of Hope do not endorse Triangle. Another hospital is a separate connection.

Connected is not imported

A connection stores access. It is not a finished import, a complete history, or clinical accuracy. There is no scheduled sync. Disconnecting does not delete records already saved.

If City of Hope shows Request

Then City of Hope is not switched on for your account yet. A request does not open MyCityofHope or retrieve records, and it is not a HIPAA request. Triangle can notify you when it becomes available. For a formal copy, contact City of Hope.

How do I sign up for and sign in to MyCityofHope?

City of Hope’s online sign-up form asks for your name, address, date of birth and email. City of Hope says processing and verification take 24 to 48 hours, and that the activation code arrives by email or letter within a week. Help is (844) 777-4673.

These steps come from City of Hope’s own pages, checked 4 November 2026. If City of Hope’s pages say something different, City of Hope’s pages are current.

Can I see records from other hospitals in MyCityofHope?

Epic says linking depends on the provider’s version of Epic and on both organizations taking part, and that the starting point is the Link My Accounts page in MyChart. That link lives inside MyChart. In Triangle, another hospital is still a separate connection.

Can an app get my City of Hope records without my password?

Epic says an app you share with never sees your MyChart username or password, because you log in on your healthcare organization’s own secure login page. You then choose which types of information to share and for how long, and confirm. Epic says Linked Apps and Devices in MyChart shows each app and when its access ends, and "Stop sharing" removes one.

ONC says the choice of app is yours. ONC also says you need to make sure the third party’s policies and data practices meet your expectations, especially because once this data is outside your health care provider’s hands it will not be covered by HIPAA.

What this does not promise

• Not every hospital, and not every City of Hope name in the directory.
• Not a complete history, and not an instant import.
• No scheduled sync.
• No Epic, MyChart, or City of Hope endorsement.
• A finished import is not clinical accuracy.
• Medication orders are not current use.
• Disconnecting does not delete saved records.

Other ways to add records

• Participating providers

  A different consent flow in Connections. It can return nothing. It is not a MyCityofHope login.

• Medicare claims

  Billed services from Medicare.gov, not City of Hope visit notes. Not on every account.

  Medicare Blue Button

• Files you already have

  Upload what you saved from MyCityofHope. Not every file can be read.

Related reading

• Patient portal vs full medical record

  What a portal shows, and what a formal request can add.

• Caregiver access to medical records

  Connecting for someone else.

• Getting your medical records

  Ask City of Hope for a copy this import does not include.

• Your HIPAA right of access

  A Triangle request is not that complaint.

• Sharing records with a new doctor

  Separate from this City of Hope connection.

Where the portal name comes from

• City of Hope: MyCityofHope

  Public page from the health system, checked 4 November 2026. Not an endorsement of Triangle.

• City of Hope: MyCityofHope sign-up

  Public page from the health system, checked 4 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): I have two or more MyChart accounts from different organizations. Can I link them together?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): How do I give an app access to my health information or my family member’s health information?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): What do I need to know about security and sharing my health information?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• MyChart (Epic): How do I see which apps have access to my health information?

  Public page from Epic (MyChart help), checked 2 November 2026. Not an endorsement of Triangle.

• ONC: Power to the Patient: Our Record, Our Right, Our Choice

  Public page from ONC (HealthIT.gov), checked 2 November 2026. Not an endorsement of Triangle.